Why Most of Your Happy Guests Never Leave Reviews
Guests check out. The guest had a great time. The guest told you so at the door. Then nothing. No review shows up. This used to bug me until I realized it is not personal. What happens is people mean to write reviews. They really do. But then the guest gets home, laundry piles up, […]
That Three-Star Review Is Not Going to Ruin You But Your Response Might
Got my first really bad review maybe six months into hosting. Three stars. The guest complained about street noise, which, okay, I lived on a street. Cars exist. What I did is I stared at it for hours. Wrote and deleted about four different responses. Considered quitting hosting entirely. Dramatic? Absolutely. But that is where […]
Airbnb SEO Is Different from Google SEO
It is somewhat of a stretch to attribute the term SEO to Airbnb. The main difference is that while on Google you are ranked based on the keywords, Airbnb doesn’t do that. What it does instead is ranking you based on your behavior. For example, a guest goes to the search, finds your listing and […]
I Lost Two Airbnb Damage Claims Before I Figured Out What I Was Doing Wrong
Six claims filed over four years. Won four. Lost two. The two I lost were not even the worst damage. One was a pretty obvious stain, the other was a broken chair leg. Should have been easy money. But what I did is I waited like five days to file the first one and did […]