Privacy Policy

Last updated: 01/02/2026

Website: ianb157.sg-host.com

Operated by: Be Our Guests Limited

This privacy policy explains what information we collect, why we collect it, how we use it, and what choices you have. We’ve tried to keep it readable because nobody enjoys legalese.

Who We Are

This website is operated by Be Our Guests Limited. When we say “we,” “us,” or “our” in this policy, we mean Be Our Guests Limited. When we say “you” or “your,” we mean you, the person using our website.If you have any questions about this policy or your data, you can contact us at:

Email: privacy [ ] beourguests.co.uk

Company: Be Our Guests Limited

Address: 11 Forest Drive, Eppings,

What Information We Collect

Information you give us directly

When you create an account or use our services, we may collect:

• Email address. Used for account creation, login, and sending you reports or communications.
• Password. Stored in encrypted form. We never see or store your password in plain text.
• Airbnb listing URLs. When you submit a listing for analysis. These are publicly available URLs and do not require your Airbnb account credentials.
• Payment information. If you purchase a paid service, payment is processed by our third-party payment provider. We do not store your full credit card details on our servers.

Information collected automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

• Usage data. Pages visited, time spent on pages, links clicked, and referring URLs.
• Device information. Browser type, operating system, screen resolution, and language preference.
• IP address. Used for analytics and security purposes.

This data is collected through Google Analytics and cookies (more on that below).

How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Deliver listing analysis reports and recommendations to you
• Process payments for paid services
• Send you transactional emails (account confirmation, password resets, report delivery)
• Understand how visitors use our website so we can improve it
• Protect against fraud, abuse, and unauthorized access

We do not sell your personal information to anyone. Full stop.

Cookies

Our website uses cookies. These are small text files stored on your device that help the site function properly and help us understand how people use it.

Cookies we use

Strictly necessary cookies. These keep the website working. They handle things like keeping you logged in and remembering your session. You can’t opt out of these without breaking the site.Analytics cookies (Google Analytics). We use Google Analytics to understand traffic patterns, popular pages, and how visitors find us. Google Analytics uses cookies to collect anonymous usage data. This data is aggregated and does not personally identify you.You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.WordPress cookies. Our site runs on WordPress, which sets its own cookies for functionality like login sessions and comment forms. These are standard WordPress cookies and are necessary for the site to work properly.

Managing cookies

Most browsers let you control cookies through their settings. You can block or delete cookies, but this may affect how the site works for you.

Third-Party Services

We use the following third-party services that may process your data:

We only work with third-party services that maintain their own privacy and security standards. We encourage you to review their policies.

How We Protect Your Data

We take reasonable steps to protect your personal information:

• Passwords are encrypted and never stored in plain text
• Our website uses SSL encryption (HTTPS) for all data transmission
• Access to user data is restricted to authorized personnel only
• We regularly update our WordPress installation and plugins to patch security issues

No system is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security. If we ever become aware of a data breach that affects your personal information, we will notify you promptly.

How Long We Keep Your Data

We keep your account information for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are legally required to retain it (for example, financial transaction records).Analytics data collected through Google Analytics is retained according to Google’s data retention settings, which we have set to [14 / 26 / 38 / 50 months — pick one, 14 months is the most privacy-friendly].

Your Rights

Depending on where you are located, you may have the following rights regarding your personal data:

• Access. You can request a copy of the personal data we hold about you.
• Correction. You can ask us to correct inaccurate or incomplete information.
• Deletion. You can ask us to delete your personal data. We will do so unless we have a legal obligation to keep it.
• Objection. You can object to our processing of your data for certain purposes.
• Portability. You can request your data in a commonly used, machine-readable format.

To exercise any of these rights, contact us at [your contact email]. We’ll respond within 30 days.

For UK and EU residents

If you are located in the United Kingdom or European Economic Area, our legal basis for processing your data is:

• Contract performance for account creation and service delivery
• Legitimate interest for analytics and website improvement
• Consent for any optional marketing communications

You have the right to lodge a complaint with your local data protection authority if you believe your data has been mishandled.

For California residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. We do not sell personal information.

Marketing Communications

We will only send you marketing emails if you have opted in to receive them. Every marketing email includes an unsubscribe link. Transactional emails (like report delivery and account notifications) are not marketing and will be sent regardless.

Children’s Privacy

Our services are not directed at anyone under the age of 16. We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website. The “last updated” date at the top of this page will always reflect the most recent version.

Contact Us

If you have any questions about this privacy policy or how we handle your data:Email: [your contact email]Company: Be Our Guests LimitedAddress: [registered business address]